Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, within 14 days of receiving your order, email us at supply@acre.studio with:

  • Order number
  • Product(s) you'd like to return
  • Return reason
  • A few images of the product (these allow us to speed up processing time once your return arrives back with us)
  • Whether you’d like a replacement or refund

A £5 return fee might be deducted from your refund amount that covers the label cost. You can return your order via your own suppling service but please note, we can’t take liability for parcels shipped using services other than our own.

You can always contact us for any return question at supply@acre.studio. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Digital products can not be returned.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at supply@acre.studio.